Shipping policy
Shipping Policy
At The Dress Vault, we want your rental experience to be smooth from booking to return. Here's how our shipping and delivery process works.
Processing Time
Once your booking and payment are confirmed, we begin preparing your dress for dispatch. Please allow [1–2 business days] for your order to be processed before it ships, to ensure your dress is cleaned, checked, and ready to wear.
Delivery
Dresses can be delivered to the address provided during your booking, upon request. Please ensure someone is available to receive the dress at the agreed-upon time, as we're unable to leave rental items unattended.
Estimated delivery timeframes:
- Standard delivery: 2-3 Days
- Express delivery: 1-2 Days (where available, additional fees may apply)
Delivery times may vary depending on your location and are estimates only. We recommend booking your dress with enough buffer time before your event to account for any delays.
Shipping Costs
Shipping costs will be calculated and displayed at checkout based on your delivery address and selected shipping method. Any applicable fees will be clearly outlined before you confirm your booking and payment.
Local Pickup
If you're local, you may be able to arrange pickup instead of delivery. Please contact us at ennatkaur2006@gmail.com to arrange a pickup time and location.
Returning Your Dress
Once your rental period ends, your dress must be returned by the agreed-upon return date and time (see our Terms & Conditions and Returns policy for full details). Return shipping instructions, including any prepaid labels or drop-off arrangements, will be provided with your booking confirmation.
Please package the dress carefully for its return journey to avoid damage in transit — you'll be responsible for any damages sustained due to inadequate packaging.
Late Returns
Dresses not returned or shipped back by the agreed return date may incur late fees, as outlined in our Terms & Conditions.
Lost or Delayed Shipments
If your dress hasn't arrived within the estimated delivery window, or your return shipment appears lost or delayed, please contact us immediately at ennatkaur2006@gmail.com so we can investigate with our courier.
Questions?
If you have any questions about shipping, delivery, or returning your dress, reach out to us anytime at ennatkaur2006@gmail.com.